System Administration and IT Infrastructure Services — course overview

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This course introduces systems administration in multi-user environments. It examines core infrastructure services that keep organizations running.
System Administration and IT Infrastructure Services: course overview
Platform:
COURSERA
Partner courses:
Language of course:
English
Subtitles:
Difficulty:
Initial
Format of the event:
Video lectures
Certificate:
Yes
Price
Free
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Course overview

Description generated based on course syllabus and open data.

What are system administration and IT infrastructure services

Systems administration is the practice of operating and supporting reliable IT infrastructure: servers, networks, accounts, and services. The course focuses on practical foundations of infrastructure services and their interplay at organizational scale.

Course scope: infrastructure services and systems administration

  • Selecting hardware, vendors, and services aligned with organizational needs.
  • Configuring and operating servers, network services, and monitoring.
  • Cloud resources: typical architectures, governance, and efficient use.
  • Directories and user management: Active Directory, OpenLDAP, group policies.
  • Tooling for fleet management and user productivity.
  • Backup and disaster recovery, business continuity planning.
  • Process planning and improvement in IT operations using sysadmin practices.

Who this suits and who it does not in the context of IT infrastructure services

  • Suits: IT operations beginners, support specialists, admins moving from single-machine tasks to fleet management.
  • Does not suit: those seeking a narrowly focused course on only networking or only security; those expecting purely theoretical material without practical cases.

Problem → outcome in systems administration and infrastructure services

  • Fragmented workstation setups → unified fleet and policy management.
  • Manual server operations → standardized procedures and baseline automation.
  • Unclear access control → centralized identity via AD/OpenLDAP.
  • Data loss from failures → backups and a tested disaster recovery plan.
  • Opaque cloud usage → structured governance of cloud resources and costs.

Comparison with alternatives: infrastructure services vs other approaches

  • Ad-hoc support: quick to start but chaotic; systems administration provides repeatable processes.
  • Fully outsourced operations: lowers workload but reduces control; internal practices add predictability and visibility.
  • DevOps-only focus: strong in deployments, but may not cover daily end-user fleet and directory operations.
  • Certifications without practice: useful for theory, but do not replace systematic procedures and hands-on service work.

Expected outcomes after completing a course in systems administration

  • Understanding the sysadmin role in multi-user environments.
  • Baseline skills for managing servers, network services, and accounts.
  • Applying directories (Active Directory/OpenLDAP) for access management.
  • Organizing backups and disaster recovery.
  • Planning IT operations with awareness of infrastructure and cloud needs.

Course Description

This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. In this course, you’ll learn about the infrastructure services that keep all organizations, big and small, up and running.

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