Course overview
Description generated based on course syllabus and open data.
Develop a structured approach to IT team management that combines leadership, management and effective communication. The program covers goals and roles, processes, 1:1s, motivation and conflict handling, plus Hersey–Blanchard situational leadership and value-based leadership.
Program and approach to IT team management
- Leadership: the manager as a facilitator of change, balancing management and trust.
- Situational leadership (Hersey–Blanchard), value-based leadership.
- Team formation: roles, responsibilities, expectations, OKRs/KPIs.
- Processes and project management: planning, risks, delivery, retrospectives.
- Communication: 1:1s, feedback, stakeholder management, cross-functional collaboration.
- Motivation, burnout prevention, mental health support.
- Conflict management, escalation protocols, mediation.
- Leader’s time and self-management, prioritization.
Lecturer
Dmytro Irzhytskyi, Delivery Director at SoftServe: 20+ years in IT, 9+ at SoftServe; led 200+ people teams; experience with multinational teams and portfolios in health care, manufacturing and insurance.
Who it suits / who it does not suit in IT team management
Who it suits
- Team Leads, Tech Leads, Delivery/Project Managers coordinating multiple teams.
- Engineers transitioning to an IT team manager role.
- Managers needing structured tools for 1:1s, motivation and conflict handling.
Who it does not suit
- Those seeking a purely technical stack without leadership or communication focus.
- Those expecting outcomes without practice and reflection.
IT team management problems → working outcomes of approaches
- Unclear roles and expectations → transparent RACI/role model and aligned OKRs.
- Overload and priority chaos → planning frameworks, kanban/scrum cadences, WIP control.
- Weak feedback loops → regular 1:1s, structured feedback, development plans.
- Conflicts and escalations → mediation techniques, escalation and prevention protocols.
- Low engagement → motivation tools, burnout prevention, psychological safety support.
Comparison with alternatives in managing IT teams
- Self-study from books/articles: fragmented, hard to apply in multi-team settings.
- Internal trainings without practice: limited case coverage, little feedback.
- Theory-heavy online courses: rarely dive deep into 1:1s, conflicts and stakeholdering.
- This IT team management program: application-first: cases, role-play, tools for day-to-day practice.
Results of completing IT team management
- A toolkit covering 1:1s, feedback, RACI, OKRs/KPIs, risk register, retrospective checklists.
- Understanding of role setup and development, onboarding and adaptation.
- Practices of situational and value-based leadership for different team maturities.
- Methods for conflict resolution and psychological safety support.
- Stable approaches to prioritization, time and self-management of the manager.
Course Description
How to be, not appear to be, a leader In this course, we will go a little further than the others. We will explain how to be a real manager, a leader, and a friend to the team. You will learn how to develop a personal brand. Master situational leadership based on the Hersey-Blanchard model. Get motivation and inspiration from the best SoftServe business mentor to act with confidence and courage. 20+ cases, 12 assignments, business games Yes, this is an 80% practical course, and you simply won't be able to leave with just theory. We have combined interactive exercises during classes + homework + analysis of real cases + role-playing games + personal feedback and recommendations from the teacher. You will have access to these materials forever. A motivated team behind a powerful company Forming a dream team is half the battle, and the other challenge is to adapt, retain, and develop this team. During the training, you will receive a pool of tools to prevent burnout and manage stress factors. You will be able to maintain mental health and turn a group of people into a cohesive team of like-minded people.
Lecturer: Dmytro Irzhytskyi, Delivery Director at SoftServe - has 20 years of practical experience in IT, 9+ of which are at SoftServe - manages a team of 200+ employees - led multinational teams, managed several projects and portfolios of various sizes and complexity in the following areas: healthcare, manufacturing, insurance business - author of SoftServe master classes and webinars
