Business Process Optimization: process management and tools

Course overview

Description generated based on course syllabus and open data.

This program focuses on a systematic approach to business process optimization and practical process management. Mentor: Oleksandr Prykhodko, COO at Laba. Guest lecturer: Roman Miroshnychenko, CEO of BlaBlaCar Ukraine.

Who benefits from business process optimization, and who does not

Best suited for

• COOs, heads of departments, project/product managers;
• SMB owners building process management foundations;
• analysts and change agents working with KPIs and process mapping;
• logistics, e-commerce, FMCG, services, and IT teams.

Less suitable for

• roles not involved in processes or operational decision-making;
• cases expecting turnkey implementation without team engagement;
• requests limited to niche tools without core methodology.

Problem → outcome in process management

• Problem: unclear roles and duplicated tasks → Outcome: process documentation, RACI, accountable ownership.
• Problem: rising costs and bottlenecks → Outcome: loss detection, load balancing, Lean-based waste removal.
• Problem: weak KPIs and no improvement cycle → Outcome: process metrics, funnels, analytics for PDCA.
• Problem: fragmented org structure → Outcome: functional model aligned with core processes.
• Problem: scaling uncertainty → Outcome: optimization roadmap and experiment plan.

Comparison with alternative ways to optimize processes

Self-directed learning

Broad sources but more time to filter methods and validate practices.

One-time audit/consulting

Delivers quick recommendations, yet the team may not retain capabilities to sustain changes.

General management programs

Valuable for strategy, often without depth in process mapping, KPIs, and operational scenarios.

Outcomes and competencies after a business process optimization course

• process structuring: SIPOC, BPMN, regulations, and flow maps;
• bottleneck and waste detection, prioritization of improvements;
• baseline process KPIs and monitoring approach;
• organizational structure aligned to core processes;
• a practical improvement plan focused on efficiency and costs.

Experts and experience in process management

Oleksandr Prykhodko — COO at Laba

• 10 years in FMCG, e-commerce, and consulting (Amazon, P&G, Ministry of Economy of Ukraine).
• Led Amazon EU planning; optimized warehouse and driver load forecasting, adding 24M parcels/year throughput.
• Launched financial and business analytics for 3600+ state enterprises (> $60B assets) with the Ministry of Economy.
• At P&G delivered supply chain changes (> $2M savings) and set up sales planning in Eastern Europe (+$3.6M turnover).

Roman Miroshnychenko — CEO, BlaBlaCar Ukraine

• 11 years in operational management of international logistics and product IT companies.
• Ex-COO EECA at DiDi Chuxing: launched Kazakhstan project, ~20% market share in 2 months.
• Ex-COO Uber Ukraine: initiated partner leasing with ULF Finance and Renault (1000+ cars).