The course covers Business Analysis practices for IT products on a real case. It focuses on techniques, BPMN modeling, and stakeholder communication.
Language of course:
Ukrainian
Format of the event:
Virtual classrooms
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Course overview
Description generated based on course syllabus and open data.
Business Analyst in IT: concise course overview (BA in IT)
The curriculum spans the full product business analysis cycle: from need discovery and requirements definition to process modeling and presenting solutions to stakeholders. Practice is based on a real business case.
Instructor and background (IT Business Analyst)
- Nata Nazar — 11+ years in IT business analysis.
- Led the Business Analysis Office at SoftServe (team up to 400 analysts).
- Co‑founder of a 3000+ Business Analysis Community.
- Former Director of Service Excellence and Change Management CoE at SoftServe.
- Initiated an innovation hub for idea testing and market research.
- Program aligns with approaches of the International Institute of Business Analysis (IIBA).
Who it fits / who it does not (Business Analyst in IT)
Fits
- Junior BAs (up to 1 year) who need structure for requirements, processes, and artifacts.
- IT switchers (technical roles) who need BA foundations: terminology, elicitation, BPMN modeling.
- Non‑IT switchers (finance, PM, marketing) who build a portfolio with a course project.
Does not fit
- Those expecting instant results without independent practice.
- Those not planning stakeholder communication or documentation work.
- Those seeking theory only without case walkthroughs.
Problem → outcome for a Business Analyst in IT
- Unclear product goals → Defined business objectives and problem statement.
- Vague requirements → Categorized requirements and aligned artifacts (use cases, acceptance criteria).
- Undefined processes → BPMN diagrams from user and business perspectives.
- Complex stakeholder dynamics → Stakeholder map, roles, expectations, and engagement channels.
- Lack of user profile → User persona, empathy map, user journey with prioritized pains and value.
- Uncertain market niche → Market and competitor analysis with comparable criteria.
Comparison with alternatives in IT business analysis
- Self‑study: + flexibility; − fragmented knowledge and limited feedback.
- University programs: + fundamentals; − less focus on product BA practice.
- Short webinars/micro‑courses: + targeted topics; − not a full BA in IT lifecycle.
- 1‑to‑1 mentoring: + personalization; − narrower scope and higher cost.
Outcomes from completing the course for a Business Analyst in IT
- Competencies in business context, documentation, and market analysis are formed.
- Requirements elicitation and structuring are practiced; use cases and acceptance criteria are produced.
- Processes are modeled in BPMN with clarity and testability in focus.
- User persona, empathy map, and user journey are described for key segments.
- A business model canvas is developed and competitive analysis is conducted.
- Solutions are visualized and presentation materials for stakeholders are prepared.
Format and deliverables (BA in IT)
- Duration: ~12 weeks; ~24 sessions.
- Live webinars, case reviews, course project with mentor feedback.
Course Description
Go through a comprehensive path of product business analysis: from selecting different techniques for each situation to presenting ideas to stakeholders. All of this is based on a practical business case under the mentorship of Nati Nazar, who led the Business Analysis Office at SoftServe with a staff of up to 400 analysts.
After the course, you will be able to:analyze business and find needs for product developmentmodel business processes using BPMN diagramscreate clear product use cases
Course lecturer: Nati Nazar
11+ years of practical experience in business analysis of the IT industry
Former Director of Service Excellence and Change Management CoE at SoftServeCo-founder of Business Analysis Community with more than 3000 membersManaged Business Analysis Office at SoftServe with a staff of up to 400 analystsAs a mentor and trainer, she trains internal BAs at SoftServeInitiated and integrated an innovation hub at SoftServe for testing business ideas and market researchResponsible for the development of the new Change Management competency at SoftServe - shaping the structure of services for a company of 14,000 employees and clients
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